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Knowledge that used to depend on people and paper, now easy to reuse.

A case here is told in three parts: what the situation was, what we did, and what exists now.

Kiekens

Kiekens: the assembly, step by step.

Kiekens builds industrial dust-extraction systems. How they are assembled was known by the people who had built them for years.

  • BeforeAssembly depended on experienced assemblers. Others had to ask around or search through folders.
  • What we didFilmed the assembly with the assemblers and structured it per product, per phase and per step.
  • What exists nowStep-by-step video and instructions that technicians use on the shop floor, in the Library Kiekens chose.
A tablet held in two hands, showing the Kiekens machines in the Library
The EKKO player on a tablet: Turbo U7, assembly, step 10, a video with the written instruction under it
The playerTurbo U7, assembly, step 10.
The Turbo U7 page on a tablet, with assembly, installation and maintenance
The Turbo U7 pageWith assembly, installation and maintenance.
“What used to take hours of asking around or searching through folders is now accessible in seconds.”

Jeroen Roeleven CEO, Kiekens

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