The assembly, step by step, from the hands that do it.

Kiekens builds industrial dust-extraction systems. Assembling them depended on the people who had done it for years. Now technicians can follow the same steps on a tablet at the machine.

Decades of know-how, most of it in people's heads.

How a Kiekens machine goes together was known by the assemblers who had built them for years. Anyone else had to ask around or search through folders.

We filmed it with the people who do it.

On site, with the assemblers themselves: the order of the steps, the parts, the tools and the checks. Then we structured it per product, per phase and per step.

• Per productEach machine has its own page.
• Per phaseAssembly, installation and maintenance.
• Per stepA short video with a written instruction that names the part and the tool.

Every step, at the machine, on a tablet.

A technician opens the machine, picks the phase and follows the steps. Each machine also has its manuals, safety list, material list, tool checklist and component list. Kiekens chose to keep it all in one place: an EKKO Library.

“With EKKO, we finally managed to capture decades of technical expertise that used to live only in people's heads. What used to take hours of asking around or searching through folders is now accessible in seconds: clearly explained, visualised and in multiple languages.

Our teams on the shop floor are more confident, new employees get up to speed faster and unplanned downtime has already dropped noticeably.”

Your first step can be smaller than this.

Kiekens needed video, step-by-step instructions and a Library. You might need one folder scanned or one procedure written down. Tell us what you're dealing with, in a 30–45 minute introduction or a short brief.